Heritage Home Program Associate

The Cleveland Restoration Society is seeking a full-time professional to assist in the Heritage Home Program. In this position, the applicant would be the main contact for homeowners using the Heritage Home Program Loan and would primarily work with loan applicants from their initial application through project completion. This position includes working with homeowners, contractors, lending partners, and other Heritage Home Program staff to facilitate successful home repair/renovation projects for qualified homes.

Applicant must demonstrate the following:

  • Exceptional customer service and enjoyment working with the public both in person, through email, and on Zoom or the phone
  • Ability to handle a high volume, fast paced environment
  • Technological skill with CRM software, Microsoft Office Suite – Outlook, Word, Excel, PowerPoint – printers, cameras, projectors
  • Excellent time management and resourcefulness
  • Clear communication skills
  • Timeliness in responding to homeowners, contractors, and attending site visits and events
  • Education or experience in nonprofit organizations and a masters degree in historic preservation or history preferred
  • Must be fully vaccinated for Covid-19

Responsibilities include:

  • Acting as first point of contact for loan clients on the phone and email
  • Understanding of local governments regulations and rules regarding permits and home repair
  • Conducting site visits with homeowners and contractors throughout Heritage Home Program participating communities
  • Work with HHP Construction Manager to write construction guidelines for exterior projects and monitor project compliance by homeowner
  • Prepare Program loan escrow contracts and specifications between homeowners and contractors
  • Monitor project progress and facilitate escrow payments using QuickBooks
  • Facilitate cooperation and/or help with conflict resolution between homeowners and contractors, if needed
  • Interact with administration and building officials in municipalities served by the program
  • Prepare periodic reports and other communications to participating cities;
  • Maintain and grow contractor contacts/database
  • Communicate with HHP staff to make sure information about lending partners is up to date
  • Assist HHP staff with data entry and reports as needed
  • Present to large or small groups about the Heritage Home Program 
  • Assistance with CRS special programming, events and presentations as needed

Starting salary will be $39,000 for an entry level employee or higher to be commensurate with education and experience.  Please submit your resume, college and university transcripts and a writing sample by April 15, 2024 by email to: Jasmine Prezenkowski, Heritage Home Program Team Leader No calls please!