Current Employment Opportunities

 

Heritage Home Program Assistant

The Cleveland Restoration Society is seeking a full-time professional to assist in the Heritage Home Program. This is an administrative position where the applicant would be the main contact with homeowners seeking free Technical Assistance under the Heritage Home Program and would primarily respond to inquiries from the public.

Applicant must demonstrate the following:
  • Exceptional customer service and enjoyment working with the public both in person and on the phone
  • Ability to handle a high volume, fast paced environment
  • Technological skill with CRM software, Microsoft Office Suite – Outlook, Word, Excel, PowerPoint – printers, cameras, projectors
  • Excellent time management and resourcefulness
  • Clear communication
  • Timeliness in responding to homeowners, contractors, and attending meetings and events
  • Education or experience in nonprofit organizations and historic preservation field preferred, but not required
  • Must be fully vaccinated for Covid-19

Responsibilities include:
  • Acting as first point of contact for clients on the phone and email
  • Scheduling Heritage staff on site visits
  • Organizing and updating schedules and calendars for construction specialists and site visits
  • Providing site visit follow-up for clients through personalized letters and emails
  • Data entry in CRS proprietary database
  • Assist Heritage staff with city reports as needed
  • Present to large or small groups about the Heritage Home Program
  • Assistance with CRS special programming, events and presentations as needed

Starting salary is $30,000.00. Please submit your resume, college and university transcripts and a writing sample by June 15, 2021 by email to: Thomas A. Jorgensen, Chief Operating Officer, tjorgensen@clevelandrestoration.org. No calls please.

 
Heritage Home Program Associate

The Cleveland Restoration Society is seeking a full-time professional to assist in the Heritage Home Program. In this position, the applicant would be the main contact for homeowners using the Heritage Home Program Loan and would primarily work with loan applicants from their initial application through project completion. This position includes working with homeowners, contractors, lending partners, and other Heritage Home Program staff to facilitate successful home repair/renovation projects for qualified homes.

Applicant must demonstrate the following:
    • Exceptional customer service and enjoyment working with the public both in person, through email, and on the phone
    • Ability to handle a high volume, fast paced environment
    • Technological skill with CRM software, Microsoft Office Suite – Outlook, Word, Excel, PowerPoint – printers, cameras, projectors
    • Excellent time management and resourcefulness
    • Clear communication skills
    • Timeliness in responding to homeowners, contractors, and attending site visits and events
    • Education or experience in nonprofit organizations and a masters degree in historic preservation or history preferred
    • Must be fully vaccinated for Covid-19

Responsibilities include:
    • Acting as first point of contact for loan clients on the phone and email
    • Understanding of local governments regulations and rules regarding permits and home repair
    • Conducting site visits with homeowners and contractors throughout Heritage Home Program participating communities
    • Work with HHP Construction Manager to write specifications for exterior projects and monitor project compliance by homeowner
    • Prepare Program loan escrow contracts and specifications between homeowners and contractors
    • Monitor project progress and facilitate escrow payments using QuickBooks
    • Facilitate cooperation and/or help with conflict resolution between homeowners and contractors, if needed
    • Interact with administration and building officials in municipalities served by the program
    • Prepare periodic reports and other communications to participating cities;
    • Maintain and grow contractor contacts/database
    • Communicate with HHP staff to make sure information about lending partners is up to date
    • Assist HHP staff with data entry and reports as needed
    • Present to large or small groups about the Heritage Home Program
    • Assistance with CRS special programming, events and presentations as needed

Starting salary will be commensurate with education and experience.  Please submit your resume, college and university transcripts and a writing sample by June 15, 2021 by email to: Thomas A. Jorgensen, Chief Operating Officer, tjorgensen@clevelandrestoration.org. No calls please.